Refund & Cancellation Policy

1. Policy Overview

At Prospective Enterprise, we are committed to delivering exceptional value and quality in all our services. This Refund and Cancellation Policy outlines the terms and conditions under which cancellations and refunds are processed for our consulting services, software solutions, and training programs.

Please read this policy carefully before engaging our services. By making a payment to Prospective Enterprise, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.

2. Cancellation Policy

2.1 Project & Consulting Services

You may cancel your engagement with Prospective Enterprise subject to the following conditions:

• Before project commencement: Full refund minus a 5% administrative fee if cancellation occurs before the project start date.
• Within 48 hours of commencement: 75% refund of the total project value.
• 3-7 days after commencement: 50% refund of the total project value.
• 8-14 days after commencement: 25% refund of the total project value.
• After 14 days: No refund applicable.

2.2 Subscription Services

For our ongoing subscription-based services:

• Monthly Subscriptions: May be cancelled at any time. Refunds are not provided for the current billing period, but the service will remain active until the end of the paid period.
• Annual Subscriptions: May be cancelled within 30 days of purchase for a prorated refund (excluding the first month of service). After 30 days, no refunds are available, but service continues until the end of the subscription term.

2.3 Training & Workshops

• Cancellation 7+ days before event: Full refund minus 10% administrative fee.
• Cancellation 3-6 days before event: 50% refund.
• Cancellation less than 48 hours before event: No refund, but registration may be transferred to a future session.
• Event cancellation by Prospective Enterprise: 100% refund or option to transfer registration.

3. Refund Eligibility

Refunds are issued at the sole discretion of Prospective Enterprise under the following circumstances:

3.1 Refund Eligibility Verification

All refund requests undergo a verification process to determine eligibility. This process includes:

• Review of the original contract/agreement and scope of work
• Assessment of deliverables completed versus the project timeline
• Communication history between Prospective Enterprise and the client
• Technical evaluation (for software-related services)

We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refunds@prospectiveenterprise.com from your registered email address.
2. Use the subject line: "REFUND REQUEST - [Invoice/Order Number]"
3. Include the following information in your email:
   • Full name and contact information
   • Invoice number and date of payment
   • Service/product name
   • Amount paid
   • Detailed reason for refund request
   • Any supporting documentation (screenshots, correspondence, etc.)

Alternative Method: You may also submit a refund request through our Contact Us page by selecting "Refund Request" as the subject.

5. Refund Timeline

Once a refund request is approved, the time required to process the refund depends on the original payment method:

Note: The refund timeline begins after your request has been approved by our finance team. Delays may occur due to bank holidays, technical issues, or incomplete information.

6. Service-Specific Refund Policies

6.1 Custom Software Development

• Milestone-based refunds: Payments are tied to project milestones. Completed milestones are non-refundable.
• Dissatisfaction with deliverables: We offer one round of revisions at no cost. If dissatisfaction persists, a partial refund may be considered for the specific incomplete/unsatisfactory milestone.
• Project abandonment by Prospective Enterprise: 100% refund of all payments made for undelivered work.

6.2 IT Consulting Services

• Hourly consulting: Refunds not available for completed hours. Pre-paid blocks may be refunded for unused hours at the hourly rate.
• Fixed-price consulting: Prorated refund based on percentage of work not completed.

6.3 Training & Certification Programs

• Self-paced online courses: 7-day refund window from date of purchase if less than 30% of course content has been accessed.
• Instructor-led training: As per cancellation policy in Section 2.3.
• Certification exam fees: Non-refundable once scheduled, except in cases of technical failure on our part.

6.4 SaaS & Software Subscriptions

• Free trials: No payment required, no refund applicable.
• Monthly plans: No prorated refunds for partial months.
• Annual plans: 30-day refund window as described in Section 2.2.

7. Non-Refundable Items

Additionally, no refunds will be issued for:

• Services fully delivered and accepted by the client
• Change of mind after project commencement beyond the cooling-off period
• Dissatisfaction arising from features explicitly excluded from the original scope of work
• Issues caused by third-party services, platforms, or client-provided materials
• Force majeure events beyond our reasonable control

8. Chargebacks & Payment Disputes

If you believe a charge was made in error, we encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving all billing issues fairly and promptly.

8.1 Chargeback Policy

Initiating a chargeback without first contacting Prospective Enterprise may result in:

• Suspension of active services pending dispute resolution
• Immediate termination of ongoing projects
• Permanent restriction from future service purchases
• Legal action to recover outstanding amounts plus associated fees

If we determine that a chargeback was filed in error or without valid cause, we reserve the right to dispute the chargeback and pursue collection of the amount due, including any chargeback fees imposed by our payment processor.

8.2 Dispute Resolution

Any disputes regarding payments, cancellations, or refunds shall first be addressed through direct communication with our accounts team. If a resolution cannot be reached, the dispute will be handled in accordance with the Dispute Resolution clause in our Terms & Conditions, with jurisdiction in Mumbai, India.

9. Contact & Support

For all refund, cancellation, and billing inquiries, please contact our dedicated support team:

For written correspondence:

Prospective Enterprise - Accounts Department
4th Floor, 602 B Wing, Annapurna Building,
Adarsh Nagar, Andheri West,
Mumbai, Maharashtra - 400102

We aim to respond to all refund inquiries within 2 business days and resolve approved refunds within the timelines specified in Section 5.