Privacy Policy

1. Introduction

Welcome to Prospective Enterprise. We respect your privacy and are committed to protecting your personal data, especially when you interact with us through Rich Communication Services (RCS) Business Messaging.

Prospective Enterprise ("we," "us," "our") is registered in India and operates globally. This policy applies to all information collected through our website, RCS business messages, communication channels, and during the provision of our consulting and technology services.

2. RCS Messaging Overview

We use RCS (Rich Communication Services) to provide you with enhanced messaging experiences including rich media, interactive buttons, and verified business profiles.

2.1 What is RCS?

RCS is the evolution of SMS that enables features like high-resolution media sharing, read receipts, typing indicators, suggested replies, and interactive carousels. It works over Wi-Fi or mobile data and provides a richer communication experience.

2.2 How You Opt-In

You will only receive RCS messages from us after providing explicit consent through one of these methods:

• Checking a consent box on our website forms
• Texting a keyword to our short code
• Verbally confirming during a customer service call (recorded consent)
• Scanning a QR code that initiates opt-in

As per TRAI guidelines, we maintain a record of your explicit consent for 2 years.

2.3 Message Frequency & Charges

• Frequency: You will receive 2-5 messages per week depending on your interactions
• Data Charges: Standard data rates may apply as per your telecom provider (Airtel, Jio, Vi, etc.)
• No Additional Fees: We do not charge any premium for RCS messages

2.4 Opt-Out Instructions

You can stop receiving RCS messages at any time:

• Reply with STOP to any RCS message
• You will receive a confirmation message within 5 minutes
• Opt-out processing takes 24-48 hours
• To opt back in, reply with START or visit our website

2.5 Supported Carriers in India

• Airtel: Full RCS support on Android & iOS 18+
• Jio: Full RCS support on Android & iOS 18+
• Vi (Vodafone Idea): RCS support rolling out
• BSNL: Limited RCS support

If your carrier or device does not support RCS, messages will automatically fall back to standard SMS.

Feature	RCS	SMS (Fallback)
Media Quality	HD up to 105MB	Limited/Compressed
Read Receipts	✅ Yes	❌ No
Typing Indicators	✅ Yes	❌ No
Interactive Buttons	✅ Yes	❌ No
Encryption	✅ Yes (Android to Android)	❌ No

3. Information We Collect

We collect several types of information from and about users of our website and RCS services, including:

3.1 Personal Information

• Identity Data: Name, username or similar identifier, title, date of birth, and gender.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details for processing transactions.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.

3.2 RCS-Specific Data

When you interact with our RCS business messages, we additionally collect:

• Message History: Conversation threads, message delivery status, read receipts
• Interaction Data: Button clicks, suggested replies used, carousel navigation, quick reply selections
• RCS Capability Status: Whether your device/carrier supports RCS or falls back to SMS
• Carrier Information: Your telecom provider (for message delivery optimization)
• Opt-In/Out Records: Timestamp and method of consent or withdrawal
• Location Data: Only with explicit consent for location-based services

3.3 Sensitive Personal Information

Under Indian law, certain categories of personal information are considered "sensitive." This includes passwords, financial information, health information, sexual orientation, biometric information, and political/religious beliefs. We do not collect sensitive personal information through RCS unless voluntarily provided by you in the context of specific services where such information is necessary.

We will never request sensitive information without explicit consent and a lawful purpose.

3.4 Information from Third Parties

We may receive personal information about you from third parties including:

• Analytics providers such as Google Analytics
• Advertising networks
• Social media platforms when you interact with our content
• Business partners and clients for whom we provide services
• Google RCS Business Messaging platform and telecom carriers (Airtel, Jio, Vi)

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and maintain our services, including processing transactions, delivering consulting deliverables, and sending RCS messages.
• RCS Message Delivery: To send you rich business messages, confirmations, updates, and promotional content (with consent).
• Communication: To contact you regarding service updates, respond to inquiries, and send important notices via RCS or SMS.
• Improvement: To understand how users interact with our website and RCS messages, allowing us to improve functionality and user experience.
• Marketing: With your consent, to send promotional materials and information about services we believe may interest you via RCS.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes including TRAI guidelines.
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized activities.
• Analytics: To analyze RCS message performance (open rates, click-through rates, conversion tracking).

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

5.1 Service Providers

We engage trusted third-party vendors to perform functions on our behalf, including:

• IT infrastructure and cloud hosting providers (AWS, Google Cloud)
• Payment processors for secure transaction handling
• Email communication platforms
• Analytics and performance monitoring tools
• Customer relationship management (CRM) systems

5.2 RCS-Specific Partners

For RCS messaging, we share necessary data with:

• Google: RCS Business Messaging platform provider (message delivery, analytics, spam prevention)
• Telecom Carriers: Airtel, Jio, Vi, and others for message routing and delivery
• DLT Platform: For consent recording and template approval as per TRAI regulations
• RCS Aggregators: Third-party messaging partners who help deliver RCS messages

All service providers are contractually bound to protect your data and may only process it in accordance with our instructions.

5.3 Business Transfers

If Prospective Enterprise undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email, SMS, and prominent notice on our website of any such change in ownership.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, TRAI, government agencies).

6. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology. RCS messages are encrypted in transit.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data.
• Regular Audits: We conduct periodic security assessments and vulnerability testing.
• Data Minimization: We collect only the information necessary for specified purposes.
• Employee Training: All employees receive regular training on data protection and privacy practices.
• DLT Compliance: All RCS message templates are pre-approved and stored on blockchain-based DLT for traceability.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our practices to address emerging threats.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data we hold, including RCS message history.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data under certain circumstances.
• Restriction: Request restriction of processing your data.
• Portability: Request transfer of your data to another organization.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdrawal of Consent: Withdraw consent at any time (reply STOP for RCS messages).
• Complaint: Lodge a complaint with TRAI or your local data protection authority.

7.1 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@prospectiveenterprise.com
Phone: +91 92222 14184
RCS: Reply HELP to any RCS message

We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.

7.2 TRAI-Specific Rights

Under TRAI TCCCPR 2025 guidelines, you have the right to:

• Register on the National Do Not Call (NDNC) registry
• File complaints within 7 days of receiving any message
• Receive acknowledgement of complaint within 24 hours
• Resolution within 5 working days

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete stored cookies
• Block third-party cookies
• Block all cookies
• Receive notifications when cookies are set

Please note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website and RCS messages may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

11. International Data Transfers

Prospective Enterprise operates globally, and your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for intra-group transfers
• Verification that recipient countries have adequate data protection laws

Our servers are primarily located in India and Singapore, with backup facilities in the United States and Germany. RCS message data is processed through Google's infrastructure which may be located globally.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a revised "Last Updated" date
• Sending an email notification to registered users
• Sending an RCS/SMS message to opted-in users
• Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact our Data Protection Officer:

TRAI Complaint Mechanism

If you are not satisfied with our response, you can file a complaint with TRAI:

• Website: https://www.trai.gov.in/complaint
• App: TRAI DND 2.0 App (available on Play Store)
• SMS: Type COMPLAINT and send to 1909

Under the Information Technology Act, 2000, the Grievance Officer is responsible for addressing complaints regarding data privacy and security. You may contact the Grievance Officer using the details above.